emergency service call springwise
AI assistant helps detect heart attacks on emergency services calls Springwise
Early recognition of cardiac arrest is vitally important as the chance of survival decreases about 10 percent with each minute. In Denmark AI assistant Corti is listening in to phone calls to emergency services to help detect signs of a heart attack. With Corti implemented, the dispatcher gets a digital assistant that listens in on the conversation and helps to look for important signals in both verbal communication, as well as tone of voice and breathing patterns, while also considering other metadata. All the data provided during the emergency call is automatically analyzed by Corti and then compared to the millions of emergency calls – which Corti has already analysed –to find important patterns. As Corti's understanding of the incident increases, the assistant will try to predict the criticality of the patient's situation based on symptom descriptions and the signals gathered from voice and audio.